1999–2004 Glaval Apollo, 1999–2004 Glaval Concorde, 1999–2004 Glaval Primetime and 2 other models Recall: ON CERTAIN BUSES EQUIPPED WITH SURE-LOK WHEELCHAIR SECUREMENT SYSTEMS, THE…
NHTSA campaign 04V458000 · Equipment Adaptive/mobility · filed Sep 17, 2004 · verified Jul 30, 2026
The defect
ON CERTAIN BUSES EQUIPPED WITH SURE-LOK WHEELCHAIR SECUREMENT SYSTEMS, THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY IS OUT OF ALIGNMENT.
The risk
IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES TO THE WHEELCHAIR OCCUPANT.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. SURE-LOK IS CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. OWNERS SHOULD CONTACT SURE-LOCK AT 1-908-231-1804 OR GLAVAL BUS AT 1-800-445-2825.
CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).
Affected vehicles
Related recalls
More Glaval Apollo recalls
- 2008–2012 Glaval Bus Apollo and 9 other models — Armored cable may be positioned such that it does not clear…
- 2008–2012 Glaval Bus Apollo and 9 other models — Buses are equipped with a Ricon manufactured wheelchair…
- 2009–2010 Glaval Bus Apollo and 8 other models — Equipment Adaptive/mobility
- 2008–2011 Glaval Bus Apollo and 10 other models — Equipment
- 2008 Glaval Bus Apollo and 3 other models — Equipment
Other campaigns involving Glaval vehicles
- 2017–2018 Glaval Bus Apollo and 8 other models — Seats were mounted with washers that may crack and…
- 2017–2018 Forest River Crossfit and 5 other models — These vehicles were built on Ford Transit chassis
- 2006–2014 Glaval Primetime and 4 other models — Platform side plate of the affected wheelchair lifts may…
Source: NHTSA recall database, campaign 04V458000. Data last verified Jul 30, 2026.