2002 Pierce Custom Chassis Recall: ON CERTAIN CUSTOM CHASSIS EQUIPPED WITH THE ALL WHEEL STEER (AWS) 2002…
NHTSA campaign 02V294000 · Steering · filed Nov 6, 2002 · verified Jul 30, 2026
The defect
ON CERTAIN CUSTOM CHASSIS EQUIPPED WITH THE ALL WHEEL STEER (AWS) 2002 SYSTEM, THE VEHICLE INTERFACE MOBILE PROGRAM HAS A PROBLEM THAT CAUSES ONE OF THE STEERABLE AXLES TO LOCK IN THE STEERED POSITION RATHER THAN RETURNING TO CENTER.
The risk
IF THIS CONDITION OCCURS, THE DRIVER CAN LOSE STEERING CONTROL, POSSIBLY RESULTING IN A VEHICLE CRASH.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
PIERCE IS SENDING A FACTORY TECHNICIAN TO ALL VEHICLES AND WILL UPGRADE THE AWS SYSTEM TO ELIMINATE THIS DEFECT. OWNER NOTIFICATION BEGAN ON NOVEMBER 2, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT PIERCE AT 920-832-3000.
PIERCE RECALL NUMBER IS 74B41ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Pierce | Custom Chassis | 2002 |
Related recalls
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Other campaigns involving Pierce vehicles
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- 2025 Pierce Arrow XT and 4 other models — Steering linkage arm bolt may come loose, resulting in the…
- 2023–2024 Pierce Enforcer and 2 other models — Tires mounted on the front steer axles are incompatible…
Source: NHTSA recall database, campaign 02V294000 (manufacturer number 74B41). Data last verified Jul 30, 2026.