2023 Polestar Polestar 2 service bulletins & manufacturer communications

103 manufacturer communications are on file with NHTSA for the 2023 Polestar Polestar 2. TSBs are repair guidance for dealers — they are not recalls, and repairs are not automatically free.

• This is a TJ - Text Only - No attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur af…
  37894.1.0 · Technical service bulletin · Unknown / Other · issued Jul 24, 2026
• This is a Technical Journal: Text plus 3 png files and 1 mp4 file CSD Stuck in Recovery Mode, iCUP. Provide vehicle report.
  36569.5.0 · Technical service bulletin · Unknown / Other · issued Jun 26, 2026
• This is a TJ - Text plus 1 PDF - If the customer reports the navigation map in the DIM become black during driving or at start-up, follow the instructions under "Service" (see atta…
  37516.3.0 · Technical service bulletin · Unknown / Other · issued Jun 13, 2026
• This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black a…
  37439.5.0 · Technical service bulletin · Electrical System · issued May 23, 2026
• This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. The headlamps are designed to withstand…
  35844.8.0 · Technical service bulletin · Exterior Lighting · issued May 6, 2026
• This is a TJ - Text only - no attachment - Do not perform fault tracing or replace any parts before reading this journal. An acceleration constraint from a standstill when the driv…
  37798.1.0 · Technical service bulletin · Power Train · issued May 2, 2026
• This is a TJ text only no attachments - If customer complains it is not possible to download or update third-party apps follow advice under "Service" Workaround is to perform a "fa…
  37517.3.0 · Technical service bulletin · Unknown / Other · issued Apr 24, 2026
• This is a TJ - Text plus 3 PD's - If customer complains about any of the symptoms regarding Bluetooth / Cellular as noted in this TJ Do not replace any components for this issue, f…
  37723.1.0 · Technical service bulletin · Unknown / Other · issued Apr 24, 2026
• This is a TJ - text only, no attachments - f the customer complains about a significant HV battery SoC drop after parking, please follow the advice under "service". Work is ongoing…
  37797.1.0 · Technical service bulletin · Unknown / Other · issued Apr 24, 2026
• This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. The headlamps are designed to withstand…
  35844.7.0 · Technical service bulletin · Exterior Lighting · issued Mar 21, 2026
• This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black a…
  37439.4.0 · Technical service bulletin · Electrical System · issued Mar 7, 2026
• This is a Technical Journal: Connectivity Certificates
  36628.3.0 · Technical service bulletin · Unknown / Other · issued Mar 6, 2026
• This is a Technical Journal: Text Plus 1 .jpg Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Perform a "High-voltage system overview" read out
  37385.3.0 · Technical service bulletin · Power Train · issued Mar 6, 2026
• This is a TJ - Txt Plus 1 .mov attachment- - If the vehicle requires replacement of the EFAD unit due to an issue with the electric motor, please follow the advice under "Service".
  37582 · Technical service bulletin · Fuel/propulsion System · issued Jan 13, 2026
• This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. The headlamps are designed to withstand…
  35844 · Technical service bulletin · Exterior Lighting · issued Dec 20, 2025
• This is a Technical Journal: PS IHU - Prior Approval. In most cases, the IHU does not need to be replaced and can be retained by following the fault tracing in VIDA.
 If the no…
  37413 · Technical service bulletin · Unknown / Other · issued Dec 13, 2025
• This is a Technical Journal - If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head…
  37439 · Technical service bulletin · Electrical System · issued Dec 13, 2025
• This is a TJ If a customer experiences a "Propulsion System Service Required" message in the DIM, and the DTC IEM P0CBC62 is stored, please follow the advice under "Service". There…
  37523 · Technical service bulletin · Fuel/propulsion System · issued Oct 31, 2025
• This is a Technical Journal - If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head…
  37439 · Technical service bulletin · Electrical System · issued Oct 29, 2025
• This is a TJ - Text only - No attachment - If the customer claims the Service Reminder Indicator (SRI) lamp is illuminated earlier than the actual service interval, please follow t…
  37242 · Technical service bulletin · Unknown / Other · issued Sep 30, 2025
• This isa TJ - Text only no attachments -
 If a customer experiences a DIM message stating "Propulsion Service Required" and IEM P0A7A48 is stored, please follow the advice unde…
  37506 · Technical service bulletin · Unknown / Other · issued Sep 30, 2025
• This is a Technical Journal: PS Critical Guidelines for Replacing IHU. After replacing the IHU with one of the part numbers listed above, follow the steps below:
 1. Download I…
  37441 · Technical service bulletin · Unknown / Other · issued Aug 6, 2025
• This is a Technical Journal: PS IHU - Prior Approval. In most cases, the IHU does not need to be replaced and can be retained by following the fault tracing in VIDA.
 If the no…
  37413 · Technical service bulletin · Unknown / Other · issued Jul 23, 2025
• This is a Technical Journal: PS IHU - Software Download failure. Follow procedure in Technical Journal.
  37439 · Technical service bulletin · Unknown / Other · issued Jul 19, 2025
• This is a Technical Journal: Window and Glass Claim Information Request. Submit a TIE report.
  37396 · Technical service bulletin · Unknown / Other · issued Jun 13, 2025
• This is a Technical Journal: Window and Glass Claim Information Request. Submit a TIE report.
  37396 · Technical service bulletin · Unknown / Other · issued Jun 6, 2025
• This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Perform a "High-voltage system overview" read out
  37385 · Technical service bulletin · Power Train · issued Jun 6, 2025
• This is a Technical Journal: Changed front fog/cornering lights behavior. This logic of the cornering lights is now changed in the cars with software version 3.3.16 or later
  37289 · Technical service bulletin · Exterior Lighting · issued Feb 27, 2025
• This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. The headlamps are designed to withstand…
  35844 · Technical service bulletin · Exterior Lighting · issued Feb 27, 2025
• This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4. Contact Support Needed.
  37084 · Technical service bulletin · Unknown / Other · issued Feb 20, 2025
• This is a Technical Journal: White patch defect in paint when removed rapgard. Expose to outside sunlight for 48hrs.
  36655 · Technical service bulletin · Structure · issued Feb 6, 2025
• This is a Technical Journal: Low Tire Pressure warning and DTC BCM-C007768
  36243 · Technical service bulletin · Wheels · issued Jan 11, 2025
• This is a Technical Journal: AC Compressor Drilling Noise. Proceed with replacement of the AC compressor bracket spring kit
  37104 · Technical service bulletin · Unknown / Other · issued Dec 18, 2024
• This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4. Contact Support Needed.
  37084 · Technical service bulletin · Unknown / Other · issued Dec 10, 2024
• This is a Technical Journal: If the customer experiences a “Propulsion System Performance” message in the DIM in combination with Diagnostic Trouble Code IHFA P060C04 and/or IHFA P…
  36316 · Technical service bulletin · Unknown / Other · issued Oct 31, 2024
• This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing.
  36527 · Technical service bulletin · Suspension · issued Oct 31, 2024
• This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4. Contact Support Needed.
  37084 · Technical service bulletin · Unknown / Other · issued Sep 27, 2024
• This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4. Contact Support Needed.
  37084 · Technical service bulletin · Unknown / Other · issued Sep 27, 2024
• This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4. Contact Support Needed.
  37084 · Technical service bulletin · Unknown / Other · issued Sep 27, 2024
• This is a Technical Journal: ESM Communication DTC’s. Replace front ESM unit according to VIDA.
  35888 · Technical service bulletin · Unknown / Other · issued Sep 26, 2024
• This is a Technical Journal: ESM Communication DTC’s. Replace front ESM unit according to VIDA.
  35888 · Technical service bulletin · Unknown / Other · issued Sep 26, 2024
• This is a Technical Journal: ESM Communication DTC’s. Replace front ESM unit according to VIDA.
  35888 · Technical service bulletin · Unknown / Other · issued Sep 26, 2024
• This is a Technical Journal: Park Assistance System enhanced troubleshooting. Water and/or dirt can be stuck between the sensor and the sensor holder.
 Verify that the holder i…
  36987 · Technical service bulletin · Back Over Prevention · issued Aug 13, 2024
• Polestar Automotive USA Inc. on behalf of Polestar Performance AB, have decided to launch Service Action S10227 on certain model year 2021 – 2023 Polestar 2 vehicles.
 Polestar…
  S10227 · Technical service bulletin · Unknown / Other · issued Jul 18, 2024
• This is a Technical Journal: Improved 12V battery test in VIDA. jump start the vehicle if needed. Read out the vehicle with VIDA and start the test.
  37038 · Technical service bulletin · Electrical System · issued Jul 17, 2024
• This is a Technical Journal: ESM Communication DTC’s. Replace front ESM unit according to VIDA.
  35888 · Technical service bulletin · Unknown / Other · issued Jun 13, 2024
• This is a Technical Journal: If a customer experiences a "Propulsion Service Required" message displayed in the DIM in combination with DTC IHFA P06030. Perform software download.
  36983 · Technical service bulletin · Unknown / Other · issued Jun 12, 2024
• This is a Technical Journal: If the customer experiences a “Propulsion System Performance” message in the DIM in combination with Diagnostic Trouble Code IHFA P060C04 and/or IHFA P…
  36316 · Technical service bulletin · Unknown / Other · issued Jun 12, 2024
• This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary
  36418.4.0 · Technical service bulletin · Electrical System · issued May 20, 2024
• This is a Technical Journal: CSD Stuck in Recovery Mode, iCUP. Provide vehicle report.
  36569.4.0 · Technical service bulletin · Unknown / Other · issued May 20, 2024
• This is a Technical Journal: Google acceptance required for SW 3.0.3. After installing software v3.0.3, the customer must accept the Googles Terms of Service
  36930.1.0 · Technical service bulletin · Unknown / Other · issued May 8, 2024
• This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.
  36763.2.0 · Technical service bulletin · Equipment · issued Apr 24, 2024
• This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.
  36763.2.0 · Technical service bulletin · Equipment · issued Apr 16, 2024
• This is a Technical Journal: Ticking Noise During Deceleration at Low Speed. Work is ongoing to find a solution for this noise.
  36854.1.0 · Technical service bulletin · Power Train · issued Apr 10, 2024
• This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA
  35563.3.0 · Technical service bulletin · Equipment · issued Apr 5, 2024
• This is a Technical Journal: iCUP, â Searching for GPSâ message in DIM / CSD. An Improved IHU software is planned to be released year 2024 quarter 2 in VIDA.
  36694.4.0 · Technical service bulletin · Electrical System · issued Mar 6, 2024
• This is a Technical Journal: 12V Battery Testing / Maintenance Guide. to be used as reference material when charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles
  36876.1.1 · Technical service bulletin · Electrical System · issued Feb 29, 2024
• This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary
  36418.3.0 · Technical service bulletin · Electrical System · issued Feb 21, 2024
• This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure. Improved software is now available.
  36316.7.0 · Technical service bulletin · Electrical System · issued Feb 8, 2024
• This is a Technical Journal: Slippery Road alert on DIM. Perform Software download.
  36829.1.0 · Technical service bulletin · Back Over Prevention · issued Jan 30, 2024
• This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing.
  36527.5.0 · Technical service bulletin · Suspension · issued Jan 24, 2024
• This is a Technical Journal: High-Voltage Battery Module Temperature Sensor DTCs. Software update.
  36819.1.0 · Technical service bulletin · Electrical System · issued Dec 22, 2023
• This is a Technical Journal: Software Update Fails and VIDA Canâ t Connect, VGM Unresponsive. If SWDL fails, the VGM may end up in an unresponsive state. To identify if this has ha…
  36577.5.0 · Technical service bulletin · Electrical System · issued Nov 2, 2023
• This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.
  36577.5.0 · Technical service bulletin · Electrical System · issued Nov 2, 2023
• This is a Technical Journal: Digital Key, intermittent function. A software improvement for the PAKM (Phone as Key Module) has been released as of year 2023 week 42.
  36604.2.0 · Technical service bulletin · Electrical System · issued Nov 1, 2023
• This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.
  36518.5.0 · Technical service bulletin · Trailer Hitches · issued Oct 31, 2023
• This is a Technical Journal: Digital Key, intermittent function. Perform software download.
  36604.2.0 · Technical service bulletin · Electrical System · issued Oct 30, 2023
• This is a Technical Journal: Electrical Motor (ERAD) Sound Information. Examples of normal ERAD sound/noise.
  36756.1.0 · Technical service bulletin · Electrical System · issued Oct 26, 2023
• This is a Technical Journal: BEV IHFA Internal Processor Failure. Improved Software is now available.
  36316.6.0 · Technical service bulletin · Electrical System · issued Oct 26, 2023
• This is a Technical Journal: Upper front suspension creaking/knocking noise. waiting for availability of new upper bearing.
  36527.3.0 · Technical service bulletin · Suspension · issued Oct 20, 2023
• This is a Technical Journal: Searching for GPS Message in DIM / CSD
  36694.2.0 · Technical service bulletin · Electrical System · issued Oct 3, 2023
• This is a Technical Journal: DIM"DISCONNECT CHARGING CABLE" MESSAGE WITH NO CABLE ATTACHED. Software fix is available.
  36404.4.0 · Technical service bulletin · Electrical System · issued Oct 3, 2023
• This is a Technical Journal: Propulsion Message in DIM with BECM DTC P0D1800. Improved BECM (Battery Energy Control Module) software
  36713.1.0 · Technical service bulletin · Power Train · issued Sep 8, 2023
• This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.
  36086.1.0 · Technical service bulletin · Equipment · issued Jul 27, 2023
• This is a Technical Journal: iCUP, â Searching for GPSâ message in DIM / CSD. Restart IHU via home button
  36694.1.0 · Technical service bulletin · Equipment · issued Jul 27, 2023
• This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.
  36697.1.0 · Technical service bulletin · Equipment · issued Jul 27, 2023
• This is a Technical Journal: Squeak noise when opening or closing windows. apply PTFE spray 30749880 to the scraper molding
  36700.1.1 · Technical service bulletin · Visibility · issued Jul 25, 2023
• This is a Technical Journal. Report feedback to Google in CSD. Follow steps to report feedback on Center Screen Display.
  36666.1.0 · Technical service bulletin · Equipment · issued Jun 27, 2023
• This is a Technical Journal. Sliding or rolling maps in DIM. This symptom is caused due to an issue in the DIM sofware, an improvement for this issue is included in the week 25 sof…
  36658.2.0 · Technical service bulletin · Equipment · issued Jun 22, 2023
• This is a Technical Journal. IHU Sofware release Contents: VUSW2320 (2.9). A sofware update with many IHU improvements was released in Week 21 (~5/22/2023). The details of these im…
  36662.3.0 · Technical service bulletin · Equipment · issued Jun 22, 2023
• Service action s10239 description.
  S10239 · Technical service bulletin · Equipment · issued Jun 21, 2023
• Service action s10239 description.
  PB85-S10239 · Technical service bulletin · Equipment · issued Jun 21, 2023
• Polestar Software Update.
  PB3028-S10227 · Technical service bulletin · Electrical System · issued Apr 21, 2023
• Polestar Software Update.
  PB30-S10227 · Technical service bulletin · Back Over Prevention · issued Apr 21, 2023
• Forward-Looking Camera 2 (FLC2).
  PB72-S10223 · Technical service bulletin · Forward Collision Avoidance · issued Apr 13, 2023
• Forward-Looking Camera 2 (FLC2).
  PB38-S10223 · Technical service bulletin · Forward Collision Avoidance · issued Apr 13, 2023
• Backup Battery DTC TCAM-U210993
  TJ3648310 · Technical service bulletin · Electrical System · issued Jan 11, 2023
• DIM message and DTC VCU1 U016800
  TJ3638010 · Technical service bulletin · Forward Collision Avoidance · issued Jan 6, 2023
• Polestar 2 Performance Software: General Info and OTA Failure Instructions
  TJ3612640 · Technical service bulletin · Equipment · issued Jan 6, 2023
• Google assistant voice commands not responding
  TJ3647110 · Technical service bulletin · Equipment · issued Jan 5, 2023
• Backup Battery DTC TCAM-U210993
  TJ3560250 · Technical service bulletin · Electrical System · issued Jan 1, 2023
• No Remote key function
  TJ35954-2 · Technical service bulletin · Electrical System · issued Dec 15, 2022
• Mobile data services
  TJ35951 · Technical service bulletin · Equipment · issued Dec 15, 2022
• CSC Customer Symptom Codes
  TJ35928 · Technical service bulletin · Equipment · issued Dec 15, 2022
• PS Over The Air Software Update (OTA)
  TJ35798 · Technical service bulletin · Electrical System · issued Dec 15, 2022
• software upgrade
  TJ36445 · Technical service bulletin · Electrical System · issued Dec 8, 2022
• DTC SRS-B15381B High Voltage battery loop control
  TJ36404 · Technical service bulletin · Electrical System · issued Dec 8, 2022
• General Radio Deviations
  TJ36379 · Technical service bulletin · Equipment · issued Dec 8, 2022
• No Remote key function
  TJ35954-1 · Technical service bulletin · Electrical System · issued Dec 6, 2022
• DTC Diagnostic Trouble Codes
  TJ35866-1 · Technical service bulletin · Equipment · issued Dec 6, 2022
• BEV High Voltage Battery Replacement
  TJ36418 · Technical service bulletin · Electrical System · issued Dec 2, 2022
• Readded TCAM Reset Method under Service
  TJ35954 · Technical service bulletin · Equipment · issued Dec 2, 2022
• Swapping TCAM?s for fault tracing purposes is strictly forbidden unless instructed
  TJ35866 · Technical service bulletin · Equipment · issued Dec 1, 2022