2020 Mercedes-Benz GLB 250 problems & reliability
51 owner complaints filed with NHTSA for the 2020 Mercedes-Benz GLB 250, alongside 20 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
2 complaints report injuries (3 injured).
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Structure → | 13 | 25% |
| Unknown OR Other | 11 | 22% |
| Electrical System | 9 | 18% |
| Engine | 6 | 12% |
| Suspension | 5 | 10% |
| Air Bags | 4 | 8% |
| Fuel System, Gasoline | 3 | 6% |
| Steering | 3 | 6% |
| Vehicle Speed Control | 3 | 6% |
| Back Over Prevention | 2 | 4% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
All 19 reported components →Mileage when problems occurred
Among the 20 complaints that included a usable odometer reading, the median reported incident mileage was 11,910 miles (middle 50% between 4,002 and 36,250 miles).
Complaints by incident year
What owners report
“Diagnostics performed and found electrical/component fault and possible wire damage to fuel pump. NECC to drain tank and inspect replace fule pump if necc. Oringally took one week prior and diagnostics led to the possiblility that the cylinder head was malfunctioning, which was a manufacturing defect and covered under…”
Fuel/propulsion System · filed Mar 21, 2026
“I am submitting this formal complaint regarding a serious safety incident involving my 2020 Mercedes-Benz GLB, which directly reflects the defect outlined in Recall 20V-480 (Rear Spoiler Detachment). Although my VIN is not officially included in the affected range, the exact failure described in the recall occurred on…”
Structure · filed Aug 5, 2025
“The contact owns a 2020 Mercedes-Benz GLB250. The contact received notification of NHTSA Campaign Number: 23V732000 (Service Brakes, Hydraulic, Equipment); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall…”
Service Brakes, Hydraulic · filed May 16, 2025
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
230 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2020 Mercedes-Benz GLB 250. The 10 most recent:
This NCU replaces the prior NCU issued on May 15, 2025, and contains additional MY 2023 and MY 2024 vehicles which are highlighted below. In our continuing efforts to ensure the proper performance of Mercedes-Benz…
EW - DMTL · Warranty Program/Extension · issued Jul 31, 2026
Complaint CEL light on with no drivability concerns. Cause Signal timing error. Remedy 167, 465: SW has been released. Update the FSAM to the latest SW version. 290, 118, 243, 247: Software is still in development. This…
LI54.21-P-080326 · Service Bulletin/Repair Instructions · issued Jul 24, 2026
Complaint Hand detection system – malfunction / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" "Active steering assist…
LI46.10-P-078012 · Service Bulletin/Repair Instructions · issued Jul 17, 2026
Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause…
LI35.30-P-058566 · Service Bulletin/Repair Instructions · issued Jul 14, 2026
Complaint Radio station cover art does not refresh when switching stations. The UI continues to show the old station’s artwork instead of updating to the new one. Cause When a new station change request is triggered, a…
LI82.60-P-080383 · Service Bulletin/Repair Instructions · issued Jul 8, 2026
Complaint CEL light on with no drivability concerns. Cause Signal timing error. Remedy 167: SW has been released. Update the FSAM to the latest SW version. 465, 290, 118, 243, 247: Software is still in development. This…
LI54.21-P-080326 · Service Bulletin/Repair Instructions · issued Jul 2, 2026
Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed, and any existing stock must be returned to your facing PDC. The deadline for all dealer returns is no later than…
PSL-NCU Return Parts 6/19 · Other · issued Jun 19, 2026
Complaint Service code B1 displayed in the customer menu does not match the workshop code displayed in the workshop menu, e.g., 505 or 550A, which includes a service A. Cause The root cause is currently being…
LI00.20-P-080703 · Service Bulletin/Repair Instructions · issued Jun 12, 2026
Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster. In addition, the following two…
LI82.85-P-080507 · Service Bulletin/Repair Instructions · issued May 26, 2026
Complaint Noises from the area of the steering column. - Creaking - Squeaking - Chattering - Humming - Grinding Cause At present, there are no known noise problems with the steering column. Remedy Check surrounding area…
LI46.15-P-070510 · Service Bulletin/Repair Instructions · issued May 22, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2020 Mercedes-Benz GLB 250 has 20 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2020 Mercedes-Benz GLB 250?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Among complaints with usable mileage, the median reported incident mileage was 11,910 miles. This does not predict when a particular vehicle will develop a problem.