2020 Kia Soul structure problems
10 owner complaints filed with NHTSA name the structure on the 2020 Kia Soul — 3% of all complaints for this model year.
What owners report
“I’m having trouble with my pearl white paint peeling off my car. I am available for an inspection. The car has not inspected by anyone at this time. Waiting on instructions. This started last year July and just keeps getting worse every day.”
filed Sep 16, 2026
“Last year the left rear driver side door the paint started to peel off. It is now 12 inch area. I brought this up to Bulldawg, Athens, Ga. KIA where the care was purchased and got a so sorry, nothing we can do. No accident, no harsh weather.”
filed Sep 8, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Related service bulletins
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION: CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of…
CS2311_TSB_R4 · Service Bulletin/Repair Instructions · issued Jun 9, 2026TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR AND DECAL INSTALLATION (CS2312) - This bulletin has been revised to include additional information. New/revised sections of…
CS2312_TSB_R2 · Service Bulletin/Repair Instructions · issued Jun 8, 2026TECHNICAL SERVICE BULLETIN: KEY AND CYLINDER SET REPLACEMENT - This bulletin provides information to replace the driver’s door lock and trunk lid key cylinders on some 2019-2024MY Kia vehicles listed below. On affected…
TSB_BOD336 · Service Bulletin/Repair Instructions · issued Jun 4, 2026TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR AND DECAL INSTALLATION (CS2312) - This bulletin has been revised to include additional information. New/revised sections of…
TSB_CS2312_R1 · Service Bulletin/Repair Instructions · issued Feb 19, 2026CUSTOMER SATISFACTION CAMPAIGN: POSTCARD OWNER RENOTIFICATION (CS2311) - This document is the owner renotification advising that Kia is conducting Customer Satisfaction Campaign. Kia has developed a new zinc-reinforced…
CS2311_OWNR_PC201 · Other · issued Dec 19, 2025
Structure problems in other Soul years
| Year | Reports | Share |
|---|---|---|
| 2022 Soul | 1 | 1% |
| 2021 Soul | 3 | 1% |
| 2019 Soul | 4 | 3% |
| 2018 Soul | 5 | 2% |
| 2017 Soul | 4 | 1% |
| 2016 Soul | 18 | 2% |
| 2015 Soul | 16 | 2% |
| 2014 Soul | 11 | 1% |
| 2013 Soul | 15 | 2% |
| 2012 Soul | 18 | 4% |
| 2011 Soul | 12 | 6% |
| 2010 Soul | 21 | 16% |
Other reported problem areas on the 2020 Kia Soul
Counts are unique NHTSA complaints naming this component group. Complaints are unverified owner reports; mileage is computed only from complaints that included a usable odometer reading.