2025 Kia Sorento Hybrid problems & reliability
37 owner complaints filed with NHTSA for the 2025 Kia Sorento Hybrid, alongside 2 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
1 complaint report injuries (2 injured).
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Engine → | 19 | 51% |
| Power Train → | 15 | 41% |
| Fuel/propulsion System → | 12 | 32% |
| Electrical System | 8 | 22% |
| Unknown OR Other | 7 | 19% |
| Vehicle Speed Control | 3 | 8% |
| Air Bags | 1 | 3% |
| Engine and Engine Cooling | 1 | 3% |
| Lane Departure | 1 | 3% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Complaints by incident year
What owners report
“The contact owns a 2025 Kia Sorento. The contact stated that while driving approximately 75 MPH, the vehicle lost automotive power and failed to exceed 30 MPH. The contact pulled over to the side of the road to avoid other vehicles. No warning lights were illuminated. The vehicle was towed to a dealer to be diagnosed…”
Engine · filed Jul 17, 2026
“The contact owns a 2025 Kia Sorento Hybrid. The contact stated that while driving at approximately 55 MPH, the vehicle suddenly decelerated and failed to exceed 35 MPH before stalling and losing power. Emergency services were contacted and assisted with pushing the vehicle to the side of the road. The vehicle was…”
Engine · filed Jul 9, 2026
“Wireless cell phone charging pad causes phone to overheat. I have tried other vehicles (Ford Explorer) and this had no detrimental effect on cell phone. As well as heating the cell phone (Apple iPhone 16) it also doesn’t charge the phone. I have also tried other cell phones (Apple iPhone 16 and 14) and same issues…”
Electrical System · filed Jul 7, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
27 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2025 Kia Sorento Hybrid. The 10 most recent:
TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: REAR RH DOOR CURTAIN INSPECTION / REPLACEMENT (WTY043) - This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY043) inspect and…
WTY043_TSB · Warranty Program/Extension · issued Jun 3, 2026
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the…
TSB_ELE422 · Service Bulletin/Repair Instructions · issued May 28, 2026
WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY043) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this…
WTY043_REIMB · Warranty Program/Extension · issued May 23, 2026
WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY043) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to…
WTY043_OWNR · Warranty Program/Extension · issued May 23, 2026
WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY043) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY043.
WTY043_QA · Warranty Program/Extension · issued May 20, 2026
WARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (WTY043) - This document is the announcement to the dealer Parts and Service managers advising that Kia is extending the New Vehicle Limited Warranty…
WTY043_DPSM · Warranty Program/Extension · issued May 20, 2026
WARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY043) - This document is the announcement to the dealer principals advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for…
WTY043_DP · Warranty Program/Extension · issued May 20, 2026
RELEASE NOTES: OVER-THE-AIR: SOFTWARE UPDATE FOR DATA CONNECTIVITY (ELE413 Revision 1) - This Over-the-Air (OTA) software update is designed to update the Data Connectivity Unit (DCU) logic of certain 2025 - 2026MY…
OTA_ELE413_NOTES_R1 · Over The Air · issued Apr 24, 2026
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia…
TSB_ELE417 · Service Bulletin/Repair Instructions · issued Apr 14, 2026
WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY042) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn…
WTY042_OWNR · Warranty Program/Extension · issued Mar 26, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2025 Kia Sorento Hybrid has 2 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2025 Kia Sorento Hybrid?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.