2025 Kia Sorento Hybrid problems & reliability
42 owner complaints filed with NHTSA for the 2025 Kia Sorento Hybrid, alongside 2 safety recall campaigns. Last verified Sep 22, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several components.
1 complaint report injuries (2 injured).
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Engine → | 21 | 50% |
| Power Train → | 17 | 40% |
| Fuel/propulsion System → | 14 | 33% |
| Electrical System | 9 | 21% |
| Unknown / Other | 9 | 21% |
| Vehicle Speed Control | 3 | 7% |
| Air Bags | 1 | 2% |
| Engine and Engine Cooling | 1 | 2% |
| Lane Departure | 1 | 2% |
| Visibility/wiper | 1 | 2% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Complaints by incident year
What owners report
“While driving in a 55mph highway, I lost all accelerative power in my KIA Sorento Hybrid, driving my speed down to 25mph with vehicles behind me and no shoulder to pull onto. When I put my foot on the accelerator, the rmps on the dash would go all the way up 3000-4000 rpms, but there wasn't even a revving sound, and…”
Power Train · filed Sep 11, 2026
“The central ccNC infotainment display screen on my 2025 Kia Sorento Hybrid intermittently and now permanently failed (blank/black screen). This total display blackout completely disables the backup camera system (FMVSS 111 non-compliance) and critical vehicle setting controls. The issue first began while under the…”
Visibility/wiper · filed Sep 2, 2026
“My 2025 Kia Sorento Hybrid SX-Prestige has repeated issues with the engine and drive train. On December 30th, 2025 it was diagnosed with a blocked breather hose sensor, causing the check engine light to come on. On July 1, 2026, the car rapidly decelerated while driving on the highway (limp mode), creating an unsafe…”
Fuel/propulsion System · filed Aug 30, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
28 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2025 Kia Sorento Hybrid. The 10 most recent:
TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin…
TSB_CLI049_R2 · Service Bulletin/Repair Instructions · issued Aug 28, 2026
TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: REAR RH DOOR CURTAIN INSPECTION / REPLACEMENT (WTY043) - This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY043) inspect and…
WTY043_TSB · Warranty Program/Extension · issued Jun 3, 2026
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the…
TSB_ELE422 · Service Bulletin/Repair Instructions · issued May 28, 2026
WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY043) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this…
WTY043_REIMB · Warranty Program/Extension · issued May 23, 2026
WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY043) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to…
WTY043_OWNR · Warranty Program/Extension · issued May 23, 2026
WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY043) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY043.
WTY043_QA · Warranty Program/Extension · issued May 20, 2026
WARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (WTY043) - This document is the announcement to the dealer Parts and Service managers advising that Kia is extending the New Vehicle Limited Warranty…
WTY043_DPSM · Warranty Program/Extension · issued May 20, 2026
WARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY043) - This document is the announcement to the dealer principals advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for…
WTY043_DP · Warranty Program/Extension · issued May 20, 2026
RELEASE NOTES: OVER-THE-AIR: SOFTWARE UPDATE FOR DATA CONNECTIVITY (ELE413 Revision 1) - This Over-the-Air (OTA) software update is designed to update the Data Connectivity Unit (DCU) logic of certain 2025 - 2026MY…
OTA_ELE413_NOTES_R1 · Over The Air · issued Apr 24, 2026
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia…
TSB_ELE417 · Service Bulletin/Repair Instructions · issued Apr 14, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2025 Kia Sorento Hybrid has 2 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2025 Kia Sorento Hybrid?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.