2002 Infiniti QX4 problems & reliability
37 owner complaints filed with NHTSA for the 2002 Infiniti QX4, alongside 5 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
3 complaints report injuries (3 injured).
Federal crash records (FARS 2020–2023): 2002 Infiniti QX4 vehicles were involved in 8 fatal crashes with 5 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Suspension → | 14 | 38% |
| Steering | 7 | 19% |
| Air Bags | 5 | 14% |
| Vehicle Speed Control | 4 | 11% |
| Engine and Engine Cooling | 3 | 8% |
| Structure | 3 | 8% |
| Electrical System | 2 | 5% |
| Exterior Lighting | 2 | 5% |
| Power Train | 2 | 5% |
| Seat Belts | 2 | 5% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
All 18 reported components →Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Among the 25 complaints that included a usable odometer reading, the median reported incident mileage was 123,000 miles (middle 50% between 89,445 and 140,000 miles).
Complaints by incident year
What owners report
“Driving in a snow storm and slid in to a rail ,no damage but the back light,airbag deployed,. My regular headlights on the driver side went out three years ago , neighbor got it to work ,now both headlights are not working.”
Air Bags · filed Apr 27, 2026
“Drivers side low beam failure (2000 pathfinder and 2006 titan also same issue) Replaced bulbs twice in one year now low beam headlight doesn’t work at all always the driver side”
Exterior Lighting · filed Dec 27, 2025
“My issues are related to the SAFETY RECALL CAMPAIGN 1997-2003 QX4 IN SALT STATES FRONT STRUT HOUSING CORROSION. I brought my car in for the recall at Infiniti of Bloomington, Minnesota and they only fixed the Driver’s side strut housing using a brace but only painted the Passenger’s side. Now the Passenger’s side…”
Unknown OR Other · filed Jan 23, 2023
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Desiccated Air Bag Inflator Rupture
Engineering Analysis EA21002 · opened Sep 17, 2021 · open
- Frame/Body Structure Corrosion
Preliminary Evaluation PE11004 · opened Jan 28, 2011 · closed Jun 30, 2011 · led to recall 11V244000
Technical service bulletins
78 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2002 Infiniti QX4. The 10 most recent:
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label =…
ITB09-063C · Service Bulletin/Repair Instructions · issued Apr 13, 2026
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-052E · Service Bulletin/Repair Instructions · issued May 20, 2024
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-009H · Service Bulletin/Repair Instructions · issued Apr 30, 2024
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007I · Service Bulletin/Repair Instructions · issued Apr 30, 2024
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039K · Service Bulletin/Repair Instructions · issued Apr 29, 2024
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007H · Service Bulletin/Repair Instructions · issued Feb 27, 2023
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039J · Service Bulletin/Repair Instructions · issued Feb 27, 2023
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-067C · Service Bulletin/Repair Instructions · issued Feb 22, 2023
INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB16-006A · Service Bulletin/Repair Instructions · issued Mar 24, 2021
The information below has been updated to include the INFINITI specific mail volume.
RETAILER SUPPORT · Service Bulletin/Repair Instructions · issued Nov 30, 2020
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2002 Infiniti QX4 has 5 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2002 Infiniti QX4?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Owners most often reported problems around 123,000 miles — worth a pre-purchase inspection if the car is near that mileage.