2020 Audi A5 problems & reliability
60 owner complaints filed with NHTSA for the 2020 Audi A5, alongside 4 safety recall campaigns. Last verified Sep 21, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several components.
0 complaints report injuries (0 injured, 1 deaths reported).
Federal crash records (FARS 2020–2023): 2020 Audi A5 vehicles were involved in 3 fatal crashes with 1 occupant death. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Electrical System → | 41 | 68% |
| Unknown / Other | 25 | 42% |
| Back Over Prevention → | 15 | 25% |
| Lane Departure | 3 | 5% |
| Seat Belts | 2 | 3% |
| Air Bags | 1 | 2% |
| Equipment | 1 | 2% |
| Exterior Lighting | 1 | 2% |
| Forward Collision Avoidance | 1 | 2% |
| Visibility | 1 | 2% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
All 12 reported components →Complaints by incident year
What owners report
“Audi USA sent me a recall letter/service action for Infotainment System Software. The system reboots and shuts down unexpectedly while driving. Took the car to a local Audi dealership and they informed me that they cannot repair the recall because they now want to change my SOS module in order for both to work. They…”
Electrical System · filed Oct 18, 2025
“The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cross Traffic Warning…”
Electrical System · filed Aug 5, 2025
“The MMI which controls back up and 360 cameras, parking sensors, collision avoidance system, navigation, bluetooth, radio, etc reboots randomly without warning. There is no predictability and I have not been able to identify a trigger. There is no warning indicator on the dash or MMI before it happens. When it reboots…”
Electrical System · filed Aug 3, 2025
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
1,072 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2020 Audi A5. The 10 most recent:
This bulletin provides general information about the current tpp issues for Audi connect.
TSB_2082976_2 · Service Bulletin/Repair Instructions · issued Aug 27, 2026
This bulletin provides information when the horn sound quality is poor.
TSB_2074436_3 · Service Bulletin/Repair Instructions · issued Aug 26, 2026
This bulletin provides informaitn when there is a warning messsage; "Instrument cluster: fault. Limited warning messages. Please contact workshop"; DTC B200096.
TSB_2069331_8 · Service Bulletin/Repair Instructions · issued Aug 26, 2026
A particularly noticeable factor is the vibration of the air column in a tire. When a tire starts to vibrate because of the road contact, this can lead to cavity resonances inside the tire that are transmitted via the…
TSB_2079696_2 · Service Bulletin/Repair Instructions · issued Aug 21, 2026
This bulletin provides information when there is a wheel/tire imbalance.
TSB_2074843_3 · Service Bulletin/Repair Instructions · issued Aug 21, 2026
This bulletin provides information for all models regarding brake sounds.
TSB_2069904_3 · Service Bulletin/Repair Instructions · issued Aug 21, 2026
This bulletin provides information on the zirconium insercts in the brake piston (ceramic brakes only).
TSB_2069078_4 · Service Bulletin/Repair Instructions · issued Aug 21, 2026
This TSB describes a corrosion issue due to outside influence and the prohibition of warranty in these cases.
TSB_2068999_4 · Service Bulletin/Repair Instructions · issued Aug 21, 2026
This bulletin provides information when there is corrosion on the friction survace of steel brake discs.
TSB_2067132_4 · Service Bulletin/Repair Instructions · issued Aug 21, 2026
This bulletin provides information when there is an issue with wireless charging/wireless charging is not working.
TSB_2064681_6 · Service Bulletin/Repair Instructions · issued Aug 21, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2020 Audi A5 has 4 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2020 Audi A5?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.