Ford Expedition 2025–2026 — technical service bulletin
Bulletin SSM 54580 · NHTSA communication 11028847 · issued Feb 16, 2026
Technical service bulletin
communication type
Electrical System
component
2025–2026
model years
3
vehicle entries
Official summary
Some 2025-2026 Expedition and 2026 Explorer vehicles equipped with the Google Maps Navigation System (minor feature code HKCGA) may experience a blank/white Google map screen, inoperative live traffic data, inoperative voice assistant, the inability to sign into a Google account in the center touch screen, unable to access the Google Play Store in the center display screen, and/or the inability to connect to other apps in the center display screen. This may be due to the vehicle s Ford Connectivity Package not being activated. To verify if the vehicle has an active Connectivity Package (free o
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.