Freightliner Sprinter 1500 2020–2021 — technical service bulletin
Bulletin 24V5497749 · NHTSA communication 11024927 · issued Oct 6, 2025
Technical service bulletin
communication type
Unknown OR Other
component
2020–2021
model years
10
vehicle entries
Official summary
The software for the communication module does not correspond to the latest series production configuration. For this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. This update includes quality-enhancing optimizations for the communication module to improve the system stability and accessibility of connected services. DVUSA is conducting a service campaign. The update is downloaded and installed in the background. This process takes approximately 10 minutes. During installation, the system can be used without restricti
Vehicles covered
- 2021 Freightliner Sprinter 1500
- 2021 Freightliner Sprinter 2500
- 2021 Freightliner Sprinter 3500
- 2021 Freightliner Sprinter 4500
- 2020 Freightliner Sprinter (VS30)
- 2021 Mercedes-Benz Sprinter 1500
- 2021 Mercedes-Benz Sprinter 2500
- 2021 Mercedes-Benz Sprinter 3500
- 2021 Mercedes-Benz Sprinter 4500
- 2020 Mercedes-Benz Sprinter (VS30)
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.