Rivian R1S 2023–2025 — service campaign
Bulletin RCA-78-25-003-1 · NHTSA communication 11019107 · issued May 6, 2025
Service campaign
communication type
Electrical System
component
2023–2025
model years
6
vehicle entries
Official summary
Rivian is initiating a customer satisfaction campaign for some model year 2023-2025 R1T and R1S vehicles. These vehicles may have been built with an improperly formatted solid state drive (SSD) for storing camera recordings. This improper formatting prevents video recording of driving incidents and Motion Cam, which is part of the vehicle's Gear Guard system. Rivian will properly format the SSD. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.