RAM 1500 2020–2021 — technical service bulletin
Bulletin 9004382 · NHTSA communication 10230000 · issued May 26, 2021
Technical service bulletin
communication type
Suspension
component
2020–2021
model years
2
vehicle entries
Official summary
BUSHING, Tailgate Pivot For vehilces built after Dec 1 2020 if the tailgate is making a noise when opening or closing or if the bushing is being replaced for any reason please call FCA Redacted Content. If no response in 15 minutes, proceed with repair. Please take pictures of the inside of the pivot cup after plastic bushing removal and pictures of the pivot post on the box side hinge. Mail pictures to FCA Redacted Content.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.