Jeep Cherokee 2019–2020 — technical service bulletin
Bulletin 0803321 · NHTSA communication 10220949 · issued Mar 6, 2021
Technical service bulletin
communication type
Electrical System
component
2019–2020
model years
2
vehicle entries
Official summary
UGQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. The radio may need up tothree USB flash drivesto get the software level to 39.5 Customers may experience one or more of the following:No option to enable or disable the heated seat or steering wheel. Destination information will not clear. Voice Recognition (VR) stays in French while the language is set to English. Radio may reset after Bluetooth® phone receives two text messages one after another. False message displayed ?turn vehicle to run? or ? key on to access menu? when the ignition is
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.