Ford Edge 2021 — technical service bulletin
Bulletin SSM 49912 · NHTSA communication 10198655 · issued Jun 25, 2021
Technical service bulletin
communication type
Electrical System
component
2021
model years
2
vehicle entries
Official summary
Some 2021 F-150/Edge vehicles equipped with SYNC4 without navigation may exhibit a condition where the compass is inoperative and/or stuck in one direction in instrument cluster and/or SYNC4 screen. This may be due to a software concern in the telematics control unit (TCU). Inform customers that Ford is currently working on a software update that will be released via an over the air (OTA) update expected in July 2021, and that the TCU software will update automatically if the vehicle has Vehicle Connectivity turned ON in the touchscreen Settings. Let the customer know they can continue to driv
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.