Mazda CX-9 2010–2012 — technical service bulletin
Bulletin SA-068-20 · NHTSA communication 10180719 · issued Sep 21, 2020
Technical service bulletin
communication type
Electrical System
component
2010–2012
model years
3
vehicle entries
Official summary
The infotainment screen displays a warning message "A program cannot be read. Please consult to a dealer" after battery replacement. à ¯à  à · KAM reset does not correct the concern. à ¯à  à · The navigation map disc cannot be ejected. à ¯à  à · The Diagnostic Mode cannot be entered.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.