Acura RDX 2019–2020 — technical service bulletin
Bulletin B19070C · NHTSA communication 10163190 · issued Jul 19, 2019
Technical service bulletin
communication type
Equipment
component
2019–2020
model years
2
vehicle entries
Official summary
ServiceNews Article - There's a video going around on YouTube and online forums that claims to fix an issue where the audio unit stays on with the ignition turned to OFF. This fix has you run a Hardware Auto Detect from the diagnostic screen. There's just one problem with this fix: if you run it with the audio unit in this failed state, it causes a No Audio Connection or Radio Unavailable message and a loss of sound! If you get any vehicles in for this issue, find out if your client tried this fix. If they did, advise them to not run it again.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.