Ford Explorer 2011–2015 — technical service bulletin
Bulletin TSB 19-2186 · NHTSA communication 10162064 · issued Jun 7, 2019
Technical service bulletin
communication type
Visibility
component
2011–2015
model years
10
vehicle entries
Official summary
Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.