Ford Escape 2018–2019 — technical service bulletin
Bulletin SSM 47724 · NHTSA communication 10153953 · issued Dec 19, 2018
Technical service bulletin
communication type
Equipment
component
2018–2019
model years
2
vehicle entries
Official summary
Some 2018-2019 Escape vehicles equipped with Sirius satellite radio with a 4G telematics control unit (TCU) built on or before 31-Oct-2018 may exhibit an intermittent loss of satellite radio reception while displaying an acquiring signal message when driving in unobstructed areas. If this condition is present, use OASIS to verify the vehicle is equipped with a 4G TCU modem. Replace the audio unit antenna with GM5Z-18936-GF. Refer to Workshop Manual (WSM), Section 415-00. For claiming, use causal part 18936 and applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS)
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.