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RecallGazette

Vehicle problems, recalls & safety intelligence

Volkswagen Beetle 2014–2016technical service bulletin

Bulletin V911513 2038669 · NHTSA communication 10122153 · issued Dec 9, 2015

Technical service bulletin
communication type
Electrical System
component
2014–2016
model years
31
vehicle entries

Official summary

Technical Bulletin (Car-Net Unresponsive - Verizon Telematics Service Interruptions and Outages): When beginning diagnosis for customer concerns related to functionality of the Car-Net system, it is important to understand that the symptom(s) may not be related to any problem with the vehicle itself. If there are any problems with the AT&T 3G service and/or a service interruption or outage with the Verizon Telematics system, one or more Car-Net functions may be inoperative. This document discusses the diagnosis, and potential remedy of the issue.

What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.