Mazda CX-5 2010–2014 — technical service bulletin
Bulletin 09-025-14-2925A · NHTSA communication 10098547 · issued Sep 3, 2014
Technical service bulletin
communication type
Equipment
component
2010–2014
model years
11
vehicle entries
Official summary
Some vehicles may exhibit a cracking noise originated at the positioning pins near the top corners of the wind-shield and/or rear window when driving on uneven road surface. This happens when the ambient temperature is approximately 14 °f (-10 °c) or lower and the vehicle cabin has not yet warmed up. The noise is caused by the windshield and/or rear window locating stopper contacting the panel.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.