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RecallGazette

Vehicle problems, recalls & safety intelligence

Cadillac CTS 2004–2016technical service bulletin

Bulletin 15521 · NHTSA communication 10089427 · issued Dec 1, 2015

Technical service bulletin
communication type
Electrical System
component
2004–2016
model years
25
vehicle entries

Official summary

15521 - customer advisory letter. This letter is being sent to bring to the customer's attention features that are covered in the vehicle's owner manual in situations where the customer vehicle side doors will not open from inside and outside the vehicle due to low or no battery voltage. Dealers are also instructed that in correlation with this customer advisory letter, a web-based training course will be required for all cadillac and chevrolet sales consultants, sales managers, service consultants, service managers, and field staff beginning q1 2016 via the gm center of learning.

What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.