2025 Keystone Arcadia, 2025 Keystone Cougar Recall: Pin box fasteners may have been improperly tightened
NHTSA campaign 24V899000 · Trailer Hitches · filed Nov 27, 2024 · verified Sep 14, 2026
The defect
Keystone RV Company (Keystone) is recalling certain 2025 Arcadia and Cougar trailers equipped with Curt Helux Pin Boxes. The pin box fasteners may have been improperly tightened.
The risk
The fasteners can loosen and fall out, allowing the towed vehicle to detach from the pin box and increasing the risk of a crash.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Dealers will tighten the pin box fasteners, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 24-459.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Affected vehicles
Related recalls
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Other campaigns involving Keystone vehicles
Source: NHTSA recall database, campaign 24V899000 (manufacturer number 24-459). Data last verified Sep 14, 2026.