2021 Mercedes-Benz S 500, 2021 Mercedes-Benz S 580, 2021 Mercedes-Maybach S 580 Recall: Emergency call system may fail to place an automatic or manual call and…
NHTSA campaign 24V807000 · Communication · filed Oct 25, 2024 · verified Jul 30, 2026
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
The risk
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | S 500 | 2021 |
| Mercedes-Benz | S 580 | 2021 |
| Mercedes-Maybach | S 580 | 2021 |
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Other campaigns involving Mercedes-Benz vehicles
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All Mercedes-Benz S 500 recalls → · All Mercedes-Benz recalls →
Source: NHTSA recall database, campaign 24V807000 (manufacturer number 2024110002). Data last verified Jul 30, 2026.