2020 Mercedes-Benz GLS 580 4MATIC Recall: Due to a software error, the sunroof may close unexpectedly when the "car…
NHTSA campaign 23V733000 · Visibility · filed Nov 1, 2023 · verified Jul 30, 2026
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS580 vehicles. Due to a software error, the sunroof may close unexpectedly when the "car wash mode" is activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-operated Window Systems."
The risk
A sunroof that closes unexpectedly can increase the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Dealers will update the sunroof control unit software, free of charge. Owner notification letters were mailed December 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023110007.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | GLS 580 4MATIC | 2020 |
Related recalls
More Mercedes-Benz GLS 580 4MATIC recalls
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All Mercedes-Benz GLS 580 4MATIC recalls → · All Mercedes-Benz recalls →
Source: NHTSA recall database, campaign 23V733000 (manufacturer number 2023110007). Data last verified Jul 30, 2026.