2019–2024 Thomas Built Buses Saf-T-Liner C2, 2022–2024 Thomas Built Buses Saf-T-Liner C2 Joley, 2020–2021 Thomas Built Buses Saf-T-Liner C2 Jouley Recall: Fasteners for the emergency exit door may loosen and detach, which can…
NHTSA campaign 23V669000 · Structure · filed Oct 3, 2023 · verified Jul 30, 2026
The defect
Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 and 2020-2024 Thomas Built SAF-T-Liner Jouley school buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
The risk
An emergency exit door opening unexpectedly can increase the risk of an injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
Related recalls
More Thomas Built Buses Saf-T-Liner C2 recalls
- 2024–2027 Thomas Built Buses Saf-T-Liner C2 — Vehicle's software may misinterpret contact if the door…
- 2027 Thomas Built Buses Saf-T-Liner C2 — Heater hose may rupture, which can result in hot coolant…
- 2025–2027 Thomas Built Buses Minotour DRW and 4 other models — Wheel chair restraint retractor may not lock, preventing…
- 2027 Thomas Built Buses Saf-T-Liner C2 and 1 other model — Wheel chair restraint retractor may not lock, preventing…
- 2025–2026 Thomas Built Buses Saf-T-Liner C2 and 1 other model — Brake caliper mounting bolts may loosen and detach, which…
Other campaigns involving Thomas Built Buses vehicles
- 2026–2027 Thomas Built Buses Saf-T-Liner EFX2 and 1 other model — Entrance door may fail to open or close when the switch is…
- 2026–2027 Thomas Built Buses Saf-T-Liner HDX2 — Entrance door may fail to open or close when the switch is…
- 2027 Thomas Built Buses Saf-T-Liner HDX2 — Front and mid-body interior joints may have been…
All Thomas Built Buses Saf-T-Liner C2 recalls → · All Thomas Built Buses recalls →
Source: NHTSA recall database, campaign 23V669000 (manufacturer number FL982). Data last verified Jul 30, 2026.