2020–2022 Ford Explorer Recall: When the Display On/Off Button is used to turn the display to "Off" prior…

NHTSA campaign 23V305000 · Back Over Prevention · filed Apr 28, 2023 · verified Jul 30, 2026

Units reported

523

Manufacturer

Ford Motor Company

Risk

Crash / injury

Owner letters

Mailing began Jul 27, 2023

The defect

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

The risk

A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.

Check whether your specific vehicle is affected

Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.

Check VIN on NHTSA →

The fix — what to do

Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Make	Model	Model years
Ford	Explorer	2020, 2021, 2022

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Source: NHTSA recall database, campaign 23V305000 (manufacturer number 23C14). Data last verified Jul 30, 2026.