2023 Volvo C40BEV, 2023 Volvo S60, 2023 Volvo V60CC and 3 other models Recall: A diagnostic trouble code (DTC) may be falsely detected for the emergency…
NHTSA campaign 23V188000 · Electrical System · filed Mar 22, 2023 · verified Jul 30, 2026
The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
The risk
The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service 1-800-458-1552. Volvo Car's number for this recall is R10225.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
Related recalls
More Volvo C40BEV recalls
- 2022–2024 Volvo C40BEV and 11 other models — Rearview camera image may not display when the vehicle is…
- 2023 Volvo C40BEV and 9 other models — In certain driving scenarios while coasting down a hill and…
- 2022–2025 Volvo C40BEV and 11 other models — Rearview camera image may not display when the vehicle is…
- 2023–2024 Volvo C40BEV — Clamps may be improperly crimped on the driver's side inner…
- 2023 Volvo C40BEV and 7 other models — A diagnostic error in the Brake Control Module 2 (BCM2) may…
Other campaigns involving Volvo vehicles
Source: NHTSA recall database, campaign 23V188000 (manufacturer number R10225). Data last verified Jul 30, 2026.