2019–2020 Proterra Catalyst Recall: A software defect in the body controller that operates the door motor may…
NHTSA campaign 21V268000 · Electrical System · filed Apr 19, 2021 · verified Jul 30, 2026
The defect
Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
The risk
The rear door may open without the driver's awareness, increasing the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
Related recalls
More Proterra Catalyst recalls
- 2019–2021 Proterra Catalyst and 1 other model — Vehicle controller software may allow the electrical…
- 2019–2022 Proterra Catalyst and 1 other model — A transistor inside the inverter may overheat and fail…
- 2020–2022 Proterra Catalyst and 1 other model — Windshield wiper motors may operate intermittently or may…
- 2017–2019 Proterra Catalyst — One or more battery packs may allow liquid to leak into and…
- 2020–2021 Proterra Catalyst and 1 other model — Back pressure in the shared air exhaust for the pneumatic…
Other campaigns involving Proterra vehicles
Source: NHTSA recall database, campaign 21V268000 (manufacturer number SC-21-085). Data last verified Jul 30, 2026.