2019–2020 Freightliner Sprinter 1500, 2019–2020 Freightliner Sprinter 2500, 2019–2020 Freightliner Sprinter 3500 and 5 other models Recall: Rearview image may not display within 2 seconds from the start of the…
NHTSA campaign 21V077000 · Back Over Prevention · filed Feb 17, 2021 · verified Jul 30, 2026
The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
Related recalls
More Freightliner Sprinter 1500 recalls
- 2019–2021 Freightliner Sprinter 1500 and 7 other models — Longitudinal frame members may be missing reinforcement…
- 2020 Freightliner Sprinter 1500 and 7 other models — Connection between the propeller shaft bearing and…
- 2019–2021 Freightliner Sprinter 1500 and 7 other models — Partition wall may be missing bolts, allowing the wall to…
- 2021 Freightliner Sprinter 1500 and 7 other models — Topcoat paint formula may cause the windows and interior…
- 2021 Freightliner Sprinter 1500 and 4 other models — Fuel pump may shutdown, which can result in a loss of drive…
Other campaigns involving Freightliner vehicles
All Freightliner Sprinter 1500 recalls → · All Freightliner recalls →
Source: NHTSA recall database, campaign 21V077000 (manufacturer number VS3RUECON). Data last verified Jul 30, 2026.