2020 Mercedes-Benz AMG E53, 2018 Mercedes-Benz AMG E63, 2019 Mercedes-Benz AMG GLC43 and 22 other models Recall: On June 18, 2021, an additional 9 vehicles were added, including certain…
NHTSA campaign 21V072000 · Communication · filed Feb 12, 2021 · verified Jul 30, 2026
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
The risk
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
Related recalls
More Mercedes-Benz AMG E53 recalls
- 2007–2009 Mercedes-Benz AMG E53 and 23 other models — Please see the recall report for a complete list of models…
- 2019–2021 Mercedes-Benz AMG CLS53 and 3 other models — Transmission wiring harness connection might not have been…
- 2021 Mercedes-Benz AMG CLS53 and 5 other models — 48-volt ground cable connection located in the engine…
- 2023 Mercedes-Benz AMG C43 and 27 other models — Please refer to MBUSA's recall report for specific vehicle…
- 2023 Mercedes-Benz AMG E53 and 6 other models — Due to a software error, the exit warning system audio and…
Other campaigns involving Mercedes-Benz vehicles
- 2026 Mercedes-Benz AMG GLE53 4MATIC+ and 13 other models — Bolts for the rear seat belts may not be tightened properly
- 2026 Mercedes-Benz CLA 250+ (ev) and 1 other model — Front passenger seat belt retractor may have been…
- 2025–2026 Mercedes-Benz AMG C43 4MATIC and 34 other models — Infotainment control unit may reset while the vehicle is in…
All Mercedes-Benz AMG E53 recalls → · All Mercedes-Benz recalls →
Source: NHTSA recall database, campaign 21V072000 (manufacturer number 2021030005). Data last verified Jul 30, 2026.