2019–2020 Entegra Qwest, 2019–2021 Jayco Melbourne, 2019–2021 Jayco Melbourne Prestige Recall: Operator's Manual may not contain the correct information about how the…
NHTSA campaign 20V327000 · Equipment · filed Jun 5, 2020 · verified Jul 30, 2026
The defect
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
The risk
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
Related recalls
More Entegra Qwest recalls
- 2026 Entegra Qwest and 1 other model — Taillight warning light may incorrectly illuminate on the…
- 2026 Entegra Qwest and 2 other models — Certification and Occupant and Cargo Carrying Capacity…
- 2020–2021 Entegra Launch and 3 other models — Heating, ventilation, and air conditioning (HVAC) blower…
- 2022 Entegra Qwest — Wiring harnesses for the swivel-seats may have been…
- 2022–2023 Entegra Accolade and 23 other models — Certification labels may be missing the rear Gross Axle…
Other campaigns involving Entegra vehicles
Source: NHTSA recall database, campaign 20V327000. Data last verified Jul 30, 2026.