2019–2020 Chrysler Pacifica, 2019 Dodge Challenger, 2019–2020 Dodge Durango and 8 other models Recall: A software error can cause the rearview camera image to remain displayed…
NHTSA campaign 20V191000 · Back Over Prevention · filed Sep 10, 2020 · verified Jul 30, 2026
The defect
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
Related recalls
More Chrysler Pacifica recalls
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- 2019–2023 Chrysler Pacifica and 3 other models — Contamination in the central vision processing module or…
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- 2022–2026 Chrysler Pacifica and 1 other model — Right and left side curtain air bags may have insufficient…
Other campaigns involving Chrysler vehicles
- 2021–2025 Chrysler Pacifica and 2 other models — Retractors may not lock, preventing the wheelchair from…
- 2023 Chevrolet Express 2500 and 12 other models — Please refer to Rollx's recall report for specific model…
- 2025 Chrysler Pacifica and 1 other model — Right and left side curtain air bags may have insufficient…
Source: NHTSA recall database, campaign 20V191000 (manufacturer number W30-W37). Data last verified Jul 30, 2026.