2020 Mercedes-Benz AMG C43, 2020 Mercedes-Benz AMG C63 S, 2020 Mercedes-Benz AMG CLS53 and 8 other models Recall: An electrical circuit inside the Emergency Call System (eCall)…
NHTSA campaign 20V068000 · Communication · filed Feb 7, 2020 · verified Jul 30, 2026
The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles. An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.
The risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030016.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
Related recalls
More Mercedes-Benz AMG C43 recalls
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Other campaigns involving Mercedes-Benz vehicles
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All Mercedes-Benz AMG C43 recalls → · All Mercedes-Benz recalls →
Source: NHTSA recall database, campaign 20V068000 (manufacturer number 2020030016). Data last verified Jul 30, 2026.