2014–2015 Mercedes-Benz B-Class Electric, 2013–2016 Mercedes-Benz AMG C63, 2015–2016 Mercedes-Benz AMG C63S and 71 other models Recall: For a full list of the affected models visit…
NHTSA campaign 19V787000 · Communication · filed Nov 1, 2019 · verified Jul 30, 2026
The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
The risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
Related recalls
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All Mercedes-Benz B-Class Electric recalls → · All Mercedes-Benz recalls →
Source: NHTSA recall database, campaign 19V787000 (manufacturer number 2019120008). Data last verified Jul 30, 2026.