2016–2017 Volkswagen CC Recall: Incorrect front seat head restraints (rests) may have been installed…
NHTSA campaign 17V287000 · Seats · filed Apr 28, 2017 · verified Jul 30, 2026
The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
The risk
If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Volkswagen | CC | 2016, 2017 |
Related recalls
More Volkswagen CC recalls
- 2018 Volkswagen Atlas and 7 other models — These internal-use vehicles were sold without confirmation…
- 2015–2016 Volkswagen CC and 1 other model — Air bag Electronic Control Unit (ECU) may have a defective…
- 2017 Audi R8 Spyder and 4 other models — Upon deployment of the driver's frontal air bag, excessive…
- 2012–2016 Volkswagen CC and 7 other models — Modifications made while the vehicles were in an internal…
- 2009–2014 Volkswagen CC and 4 other models — Upon deployment of the driver's frontal air bag, excessive…
Other campaigns involving Volkswagen vehicles
Source: NHTSA recall database, campaign 17V287000 (manufacturer number 72G5). Data last verified Jul 30, 2026.