2013–2014 Freightliner Sprinter 2500, 2013–2014 Freightliner Sprinter 3500, 2016 Mercedes-Benz Metris Recall: During vehicle servicing, the affected vehicles received software updates…
NHTSA campaign 17V272000 · Electrical System · filed Apr 21, 2017 · verified Jul 30, 2026
The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
The risk
The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Freightliner | Sprinter 2500 | 2013, 2014 |
| Freightliner | Sprinter 3500 | 2013, 2014 |
| Mercedes-Benz | Metris | 2016 |
Related recalls
More Freightliner Sprinter 2500 recalls
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- 2021 Freightliner Sprinter 1500 and 7 other models — Topcoat paint formula may cause the windows and interior…
- 2021 Freightliner Sprinter 1500 and 4 other models — Fuel pump may shutdown, which can result in a loss of drive…
Other campaigns involving Freightliner vehicles
All Freightliner Sprinter 2500 recalls → · All Freightliner recalls →
Source: NHTSA recall database, campaign 17V272000. Data last verified Jul 30, 2026.