2010–2016 Road Rescue Duramedic, 2010–2016 Road Rescue Promedic, 2010–2016 Road Rescue Specialty Vehicle and 2 other models Recall: These touchscreens may experience false switch activations that can happen…
NHTSA campaign 16V708000 · Electrical System · filed Oct 4, 2016 · verified Jul 30, 2026
The defect
REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
The risk
The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or [email protected].
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Road Rescue | Duramedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue | Promedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue | Specialty Vehicle | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue | Transmedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue | Ultramedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
Related recalls
More Road Rescue Duramedic recalls
Other campaigns involving Road Rescue vehicles
All Road Rescue Duramedic recalls → · All Road Rescue recalls →
Source: NHTSA recall database, campaign 16V708000. Data last verified Jul 30, 2026.