2010–2011 Neo Trailers Nas, 2010–2011 Neo Trailers Nav, 2010–2011 Neo Trailers NCV Recall: It may be possible to remove the key from the lock in a way that…
NHTSA campaign 13V499000 · Latches/locks/linkages · filed Oct 23, 2013 · verified Jul 30, 2026
The defect
Neo Manufacturing Inc. LLC (Neo) is recalling certain model year 2010-2011 cargo trailers manufactured February 22, 2010, through May 1, 2011 and equipped with Fastec-brand door locks. It may be possible to remove the key from the lock in a way that potentially jams the deadbolt.
The risk
If the deadbolt jams, the interior side of the door lock may also jam. A person inside the travel trailer at the time will then be locked in and be unable to exit the vehicle, increasing the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Neo will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed, free of charge. The recall began on December 4, 2013. Owners may contact Neo at 1-269-503-7630 or Fastec at 1-800-837-2505.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Neo Trailers | Nas | 2010, 2011 |
| Neo Trailers | Nav | 2010, 2011 |
| Neo Trailers | NCV | 2010, 2011 |
Source: NHTSA recall database, campaign 13V499000. Data last verified Jul 30, 2026.