2011 Eldorado Axess, 2011 Eldorado E-Z Rider II Max Recall: Composition of the material used to cast the handle that opens the egress…
NHTSA campaign 12V513000 · Equipment · filed Oct 19, 2012 · verified Jul 30, 2026
The defect
Eldorado National is recalling certain model year 2011 Axess and EZ Rider II Max buses, manufactured between October 1, 2010 and October 31, 2010 and equipped with Ricon 3-Minute Urban Transit Bus egress window sets. The composition of the material used to cast the handle that opens the egress window is incorrect, resulting in a reduction in material strength. The handle(s) on the emergency egress passenger windows may break before the window latch is released.
The risk
In the event that the egress window handle fails during an actual emergency situation, passengers may be trapped in the vehicle placing them at risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Eldorado National will notify owners, and dealers will replace the defective handles, free of charge. The recall began on November 16, 2012. Owners may contact Eldorado National at 1-937-596-7965 for more information.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
Related recalls
More Eldorado Axess recalls
- 2019–2023 Eldorado Axess and 1 other model — Transmission yoke may separate, resulting in driveshaft…
- 2021–2022 Eldorado Axess — Steering gears may have been assembled incorrectly, which…
- 2017–2020 Eldorado Axess and 2 other models — Sealing washer may not seat correctly in the pilot bore…
- 2018–2020 Eldorado Axess and 2 other models — Thermally activated pressure relief device (PRDs) installed…
- 2017 Eldorado Arrivo and 3 other models — In the affected seats, the seat belt buckle may be stuck in…
Other campaigns involving Eldorado vehicles
- 2023–2024 Champion Challenger and 9 other models — Unsecured brake lines may be damaged by contact with the…
- 2012–2023 Eldorado Arrivo and 1 other model — Red beacon lighting on the threshold warning system (TWS)…
- 2021 Battisti Customs Battisti and 26 other models — Programmable Relay Power Center (PRC) module can fail
Source: NHTSA recall database, campaign 12V513000. Data last verified Jul 30, 2026.