2011–2012 Glaval Bus Entourage, 2011–2012 Glaval Primetime, 2011–2012 Glaval Sport and 2 other models Recall: (SMI) ProLo roof escape hatches
NHTSA campaign 12V384000 · Structure · filed Aug 3, 2012 · verified Jul 30, 2026
The defect
Glaval Bus is recalling certain model year 2011-2012 transit buses equipped with Speciality Manufacturing Inc. (SMI) ProLo roof escape hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in opening force of the ProLo roof hatches that exceeds Federal standard requirements. Thus, these hatches fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 217, "Bus Emergency Exits and Window Retention and Release."
The risk
In the event of an emergency, passengers' exit from the bus may be hindered, possibly resulting in injury to the vehicle occupants.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Glaval Bus will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 17, 2012. Owners may contact Glaval Bus at 1-574-262-2212 or SMI at 1-800-951-7867.
Owners may also contact The National Highway Traffic SafetyAdministrations Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to WWW.SAFERCAR.GOV.
Affected vehicles
Related recalls
More Glaval Bus Entourage recalls
- 2026 Forest River Bus Champion Bus and 17 other models — Retractors may not lock, preventing the wheelchair from…
- 2021 Battisti Customs Battisti and 26 other models — Programmable Relay Power Center (PRC) module can fail
- 2018–2019 Glaval Bus Apollo and 8 other models — Due to a manufacturing issue, the roof hatch external…
- 2019 Glaval Bus Commute and 9 other models — Driver's upper seat belt restraint and bottom retractor…
- 2017–2018 Forest River Berkshire and 1 other model — Water and contaminants may get into the block heater…
Other campaigns involving Glaval Bus vehicles
- 2023–2025 Forest River Bus Champion Bus and 2 other models — Entry door ground wire may be incorrectly connected to the…
- 2024 Glaval Bus Universal and 1 other model — Recliner mechanism may not engage when the seat back is…
- 2023–2024 Champion Challenger and 9 other models — Unsecured brake lines may be damaged by contact with the…
All Glaval Bus Entourage recalls → · All Glaval Bus recalls →
Source: NHTSA recall database, campaign 12V384000. Data last verified Jul 30, 2026.