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2010–2012 Turtle Top Odyssey, 2011 Turtle Top Odyssey LT, 2011–2012 Turtle Top Odyssey XL and 2 other models Recall: (SMI) Prolo roof hatches

NHTSA campaign 12V330000 · Structure · filed Jul 11, 2012 · verified Jul 30, 2026

Units reported
361
Manufacturer
TURTLE TOP
Risk
Crash / injury
Owner letters
Mailing began Aug 16, 2012

The defect

Turtle Top is recalling certain model year 2010 through 2012 commercial buses manufactured from April 1, 2011, through March 25, 2012, equipped with Specialty Manufacturing Inc. (SMI) Prolo roof hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in an opening force of the Prolo roof hatches that exceeds federal standard requirements. Thus, these hatches fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 217, "Bus Emergency Exits and Window Retention and Release."

The risk

In the event of an emergency, passengers' exit from the bus may be hindered possibly resulting in injury to the vehicle occupants.

Check whether your specific vehicle is affected

Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.

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The fix — what to do

Turtle Top will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 16, 2012. Owners may contact Turtle Top at 1-574-831-4349 or SMI at 1-800-951-7867.

Customers may contact the National Highway Traffic Safety Administration's vehicle safety hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

Affected vehicles

Related recalls

All Turtle Top Odyssey recalls → · All Turtle Top recalls →

Source: NHTSA recall database, campaign 12V330000. Data last verified Jul 30, 2026.