2004 Ford E-250, 2004 Ford E-350, 2002–2003 Ford E250 and 1 other model Recall: ON CERTAIN VANS BUILT ON FORD E250/E350 CHASSIS AND EQUIPPED WITH SURE-LOK…
NHTSA campaign 04V589000 · Equipment Adaptive/mobility · filed Dec 15, 2004 · verified Jul 30, 2026
The defect
ON CERTAIN VANS BUILT ON FORD E250/E350 CHASSIS AND EQUIPPED WITH SURE-LOK WHEELCHAIR SECUREMENT SYSTEMS, THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY IS OUT OF ALIGNMENT.
The risk
IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES TO A WHEELCHAIR OCCUPANT.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. SURE-LOK IS CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. OWNERS SHOULD CONTACT SURE-LOCK AT 1-908-231-1804 OR ACCUBUILT AT 419-222-1501.
CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).
Affected vehicles
Related recalls
More Ford E-250 recalls
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Other campaigns involving Ford vehicles
Source: NHTSA recall database, campaign 04V589000. Data last verified Jul 30, 2026.