Tuesday, October 6, 2026
RecallGazette

Vehicle problems, recalls & safety intelligence

Gazelle USA Urban Arrow Cargo Electric Bikes Recall

Fall Hazard.

CPSC recall #27004 · announced Oct 1, 2026 · verified Oct 6, 2026

Hazard
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
Remedy
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Units
About 1,032 (In addition, about 134 were sold in Canada)
Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall HazardGazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall HazardGazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

How to identify the recalled product

ProductUrban Arrow Cargo Electric Bikes
CategoryElectric power-assisted pedal bikes (excl offroad/minibikes)
Units recalledAbout 1,032 (In addition, about 134 were sold in Canada)

The recall

This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. “Urban Arrow” is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.

Reported incidents

The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.

What consumers should do now

Stop using the recalled product immediately. Contact the company for the announced remedy. Do not resell or donate recalled products — it is illegal under federal law.

Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on “Product Recalls” at the bottom of the page for more information.

Source: U.S. Consumer Product Safety Commission. Official notice title: “Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard”. Read the official CPSC notice