Thursday, July 30, 2026
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Viewrail Electronic LED Modules used with Floating Stairs and Rails Recall

Fire Hazard.

CPSC recall #25436 · announced Aug 14, 2025 · verified Jul 30, 2026

Hazard
The LED module can overheat, causing it to melt, posing a fire hazard.
Remedy
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Units
About 2,720
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire HazardViewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard

How to identify the recalled product

ProductElectronic LED modules used on Floating Stairs and Rails
Units recalledAbout 2,720

The recall

This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.

Reported incidents

The firm has received 20 reports of modules overheating or melting. No injuries have been reported.

What consumers should do now

Stop using the recalled product immediately. Contact the company for the announced remedy. Do not resell or donate recalled products — it is illegal under federal law.

Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at [email protected], or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.

Source: U.S. Consumer Product Safety Commission. Official notice title: “Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard”. Read the official CPSC notice