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Johnson Health Tech North America Matrix-Brand Training Cycles Recall

Fall Hazard.

CPSC recall #25109 · announced Jan 30, 2025 · verified Jul 30, 2026

Hazard
The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
Remedy
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Units
About 12,885 (In addition, about 140 were sold in Canada)
Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall HazardJohnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall HazardJohnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall HazardJohnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard

How to identify the recalled product

ProductMatrix-brand Training Cycles
Units recalledAbout 12,885 (In addition, about 140 were sold in Canada)

The recall

This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001

Reported incidents

The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.

What consumers should do now

Stop using the recalled product immediately. Contact the company for the announced remedy. Do not resell or donate recalled products — it is illegal under federal law.

Johnson Health Tech North America Inc. ("JHTNA") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at [email protected] or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on "Recalls" for more information. The firm is contacting all known purchasers directly.

Source: U.S. Consumer Product Safety Commission. Official notice title: “Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard”. Read the official CPSC notice