Moen Flo Battery Back-Ups for Flo Smart Water Monitors Recall
Fire Hazard.
CPSC recall #23178 · announced Apr 13, 2023 · verified Jul 30, 2026
How to identify the recalled product
| Product | Flo Smart Water Monitor Lithium-Ion Battery Back-Ups |
| Manufacturer / importer | Moen Incorporated, of North Olmsted, Ohio |
| Units recalled | About 10,000 (In addition, about 14 units sold in Canada) |
The recall
This recall involves the Flo Smart Water Monitor Lithium-Ion Battery Back-Ups. The Flo Water Monitor Battery Backup device was an optional add-on accessory that could be purchased separately to extend certain features of Moen's Flo Smart Water Monitor and Shutoff in the event of a power disruption. Only the battery back-up is being recalled. The dark gray rectangular battery has the FLO logo printed on the lower right-hand side. A sticker showing the status of the light on battery is printed on the lower left-hand side as well as model number 920-001.
Reported incidents
There have been three reports of backup batteries that have overheated and caught fire. No injuries have been reported, but minor property damage has been reported.
What consumers should do now
Stop using the recalled product immediately. Contact the company for the announced remedy. Do not resell or donate recalled products — it is illegal under federal law.
Moen Incorporated toll-free at 844-633-8356 from 8 a.m. to 8 p.m. ET Monday through Friday and from 11 a.m. to 8 p.m. ET Saturday, or online at https://www.moen.com/product-safety-recalls/flo-lithium-ion-battery-backup-model-920-001 or https://www.moen.com and click on "Product Safety Recalls" for more information.
Source: U.S. Consumer Product Safety Commission. Official notice title: “Moen Recalls Flo Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard”. Read the official CPSC notice