2004 Lexus RX structure problems
12 owner complaints filed with NHTSA name the structure on the 2004 Lexus RX — 30% of all complaints for this model year.
What owners report
“Tl* the contact owns a 2004 lexus rx. The contact stated that the dashboard was crumbling and melting. The failure was present near the passenger side airbag housing of the dashboard. The cause of the failure was not determined. The local dealer (butler lexus located at 4025 jonesboro rd, union…”
filed Feb 4, 2020
“I have a severely cracked dashboard and a lot of the very deep cracks are over where the passenger airbag is located. This has been a problem for a few years now but lately it has gotten much worse in the area of the airbag. Lexus acknowledges the problem but they say it could be several more…”
filed Jul 26, 2016
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Related service bulletins
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from…
L-SB-0023-24 · Service Bulletin/Repair Instructions · issued Apr 19, 2024The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and…
L-SB-0024-24 · Service Bulletin/Repair Instructions · issued Apr 19, 2024Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal…
L-SB-0022-24 · Service Bulletin/Repair Instructions · issued Apr 19, 2024Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the…
L-SB-0021-24 · Service Bulletin/Repair Instructions · issued Apr 19, 2024Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can…
L-SB-0020-24 · Service Bulletin/Repair Instructions · issued Apr 19, 2024
Structure problems in other RX years
| Year | Reports | Share |
|---|---|---|
| 2024 RX | 3 | 6% |
| 2023 RX | 7 | 13% |
| 2021 RX | 4 | 6% |
| 2020 RX | 2 | 5% |
| 2019 RX | 2 | 6% |
| 2018 RX | 3 | 13% |
| 2017 RX | 2 | 4% |
| 2016 RX | 7 | 25% |
| 2015 RX | 1 | 5% |
| 2013 RX | 2 | 11% |
| 2011 RX | 4 | 14% |
| 2010 RX | 3 | 4% |
Other reported problem areas on the 2004 Lexus RX
Counts are unique NHTSA complaints naming this component group. Complaints are unverified owner reports; mileage is computed only from complaints that included a usable odometer reading.