Recall Administration Concerns

What NHTSA is examining

On September 14, 2017, Diono LLC (Diono) submitted a Part 573 Recall Report to the National Highway Traffic Safety Administration (NHTSA) describing various noncompliances with Federal Motor Vehicle Safety Standard (FMVSS) No. 213 in 519,052 child restraints manufactured by Diono (NHTSA Recall No. 17C-003). On July 19, 2018, NHTSA opened Audit Query (AQ) 18-003 to better understand and evaluate Diono's compliance with its Safety Act obligations. On July 20, 2018, NHTSA sent an Information Request (IR) letter to Diono requesting information as part of its AQ18-003 investigation.NHTSA's inquiry led it to determine that Diono had violated several provisions of the Safety Act, and regulations thereunder. Diono did not dispute that certain violations did occur. Rather, Diono asserted that the principal violations were committed by past employees and prior ownership. Diono represented that a new Chief Executive Officer (CEO) formally joined Diono in November 2017, and that since that time, the organization has been overhauled and new policies and processes have been put in place. NHTSA and Diono entered into a Consent Order on January 19, 2021, to resolve AQ18-003. As part of the Consent Order, Diono agreed to pay a civil penalty of one hundred and twenty thousand dollars ($120,000) and agreed that an additional civil penalty of three hundred eighty thousand dollars ($380,000) (Abeyance Amount) would be deferred and held in abeyance pending Diono's satisfactory completion of the…

Vehicles under investigation