2013 Ford Redundant C-Max Hybrid problems & reliability
120 owner complaints filed with NHTSA for the 2013 Ford Redundant C-Max Hybrid, alongside 2 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
4 complaints report injuries (5 injured).
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Electrical System | 49 | 41% |
| Engine | 17 | 14% |
| Power Train | 15 | 13% |
| Steering | 15 | 13% |
| Structure | 13 | 11% |
| Latches/locks/linkages | 11 | 9% |
| Unknown OR Other | 8 | 7% |
| Service Brakes | 7 | 6% |
| Air Bags | 6 | 5% |
| Fuel/propulsion System | 5 | 4% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Half of the failures with a reported odometer reading occurred by 37,232 miles (middle 50% between 10,000 and 70,000 miles), based on 94 complaints that included mileage.
Complaints by incident year
What owners report
“The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The message "Stop Safely Now'" was displayed on the screen. The contact was able to pull to the side of the road. However, no…”
Hybrid Propulsion System · filed Mar 13, 2026
“The contact owns a 2013 Ford C-Max Hybrid. The contact stated that on several occasions, while the vehicle was parked, it failed to start. The vehicle was jump-started on several occasions but needed to be towed occasionally. The vehicle was taken to an independent mechanic, where it was diagnosed with battery…”
Electrical System · filed Feb 23, 2026
“The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while in reverse, the rearview camera failed to display a rearview image, potentially compromising the back over prevention system. The vehicle returned to normal functionality, but the failure became a regular occurrence. The rearview camera warning…”
Back Over Prevention · filed Oct 22, 2025
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
45 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2013 Ford Redundant C-Max Hybrid. The 10 most recent:
Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in…
TSB 20-2219 · Service Bulletin/Repair Instructions · issued Jun 30, 2020
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning…
SSM 48130 · Service Bulletin/Repair Instructions · issued Aug 9, 2019
This tsb contains an owner letter. See document search button below. Bulletin information involving 2013-2014 modelyear c-max hybrid electric vehicles software update. Some of the vehicles , certain electronic control…
15B04 · Service Bulletin/Repair Instructions · issued Jul 20, 2015
Ford: no service action is recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear…
44863 · Service Bulletin/Repair Instructions · issued Jul 1, 2015
Tsb contains owner notification letter. Select document search button below. Ford 2013-2014 c-max hybrid: customer satisfaction program regarding 12volt battery test and module software update. *lj
15B04 · Service Bulletin/Repair Instructions · issued May 18, 2015
This tsb contains owners letter. See document search button. Ford my/ford lincoln 2011-2014 model year vehicles equipped with sync and myford/my lincoln touch. Warranty extension covering accessory protocol interface…
12M02 · Service Bulletin/Repair Instructions · issued Nov 26, 2014
Ford: after four wheel flat towing behind recreational vehicle, vehicle may experience discharged of 12 volt battery and/or service advance trac cluster message. Model 2013-14 c-max hybrid or energi. *pe
TSB-14-0173 · Service Bulletin/Repair Instructions · issued Sep 16, 2014
Ford: potential driving issues occur when using aftermarket devices for vehicles with smart data link connector (sdlc) and to check for aftermarket devices and disconnect them from data link connectors and retest for…
ASI-44718 · Service Bulletin/Repair Instructions · issued Sep 1, 2014
Ford: see document search button for owner letter. On some vehicles, the 12 volt battery is experience a discharge and to correct this issue, a service procedure has been provided. Model 2013-14 c-max. *pe
TSB-14-0155 · Service Bulletin/Repair Instructions · issued Aug 27, 2014
Ford: an intermittent noise is heard mostly at specific speeds, rpm ranges, and vehicle loads, when engine is running and noise is loud, low frequency, and droning powertrain type, while driving up a grade or hill…
TSB-14-0151 · Service Bulletin/Repair Instructions · issued Aug 18, 2014
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2013 Ford Redundant C-Max Hybrid has 2 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2013 Ford Redundant C-Max Hybrid?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Owners most often reported problems around 37,232 miles — budget accordingly if the car is approaching that mileage.