2021 Jeep Cherokee vs 2021 Toyota Highlander
Complaints, recalls, TSBs, investigations and safety ratings side by side, from official federal data. Last verified Sep 25, 2026. Raw complaint counts are not adjusted for sales volume.
| Metric | 2021 Jeep Cherokee | 2021 Toyota Highlander |
|---|---|---|
| NHTSA complaints | 162 | 514 |
| Recall campaigns | 4 | 4 |
| Service bulletins (TSBs) | 256 | 180 |
| Investigations | 0 | 0 |
| Crash reports | 10 | 16 |
| Fire reports | 4 | 4 |
| NCAP overall rating | 4/5 | 5/5 |
| EPA MPG (combined) | 22–26 | 23–36 |
| Median reported incident mileage | 49,000 mi | 31,000 mi |
Reported problems side by side
| Component | Jeep Cherokee | Toyota Highlander |
|---|---|---|
| Power Train | 93 | 220 |
| Service Brakes | 13 | 66 |
| Engine | 26 | 45 |
| Structure | 0 | 51 |
| Air Bags | 8 | 42 |
| Electrical System | 22 | 27 |
| Fuel/propulsion System | 5 | 31 |
| Forward Collision Avoidance | 10 | 12 |
Symptoms owners describe
| Loss of power | 14 | 25 |
| Stalling | 13 | 19 |
| Check engine light | 9 | 13 |
| Hesitation / surging | 8 | 33 |
| Clunking / rattling | 5 | 0 |
| Vibration / shaking | 0 | 19 |
| Shifting problems | 0 | 8 |
| Brake problems | 0 | 7 |
2021 Jeep Cherokee
2021 Toyota Highlander
Compare all Jeep Cherokee vs Toyota Highlander years →
Method. Complaints are unique NHTSA reports. A vehicle that sold more units will naturally accumulate more complaints — use shares and read the underlying reports before drawing conclusions.